Cancellation & Refunds

Changed your mind? No stress.

Last updated: October 2026

Cancelling before dispatch

You can cancel any order before it is dispatched — message us on WhatsApp (+91 81307 07344) with your order number. You'll get a full refund.

After dispatch

Once an order has been handed to the courier it can't be cancelled. If something is wrong with it when it arrives, the section below applies.

Damaged, wrong or missing items

If your order arrives damaged, incorrect, incomplete or past its best-before date, tell us on WhatsApp within 48 hours of delivery with your order number and photos (an unboxing video helps). We'll send a replacement or give you a full refund for those items — your choice. Usually you won't need to send anything back; if we do need it, we arrange the pickup.

What we can't take back

Tea is a food product, so for hygiene reasons we can't accept returns of opened or used packs, or returns for a change of mind.

How refunds are paid

Refunds go back to the original payment method: UPI, card, net banking or wallet for online payments, or the same bank account / UPI ID for orders paid on WhatsApp. We start the refund within 2 business days of approving it; your bank usually credits it within 5–7 business days (UPI is often faster).

Payment taken but no order confirmation

If money left your account but you didn't get an order confirmation, it is usually reversed automatically by your bank or the payment gateway within 5–7 business days. Message us with the payment details and we'll check it for you.

Undeliverable orders

If we can’t deliver to your PIN code, you get a full refund. For parcels returned because of an incorrect address or failed delivery attempts, see our Shipping & Delivery Policy.

Contact

WhatsApp +91 81307 07344 or email care.risinglotus@gmail.com.